“Cost of Quality” Please respond to the following:

“Cost of Quality” Please respond to the following:

· Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.

· Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.

Quality Control Systems” Please respond to the following:

· Compare and contrast ISO900:2000 and Six Sigma in terms of their differences and similarities.

· From the e-Activity, select one organization that has achieved Six Sigma certification. Then, discuss the benefits and results that the organization has achieved as a result of following the quality standards inherent in Six Sigma certification. Explain how these standards help this organization pursue continuous improvement.

Fikes Products Please respond to the following:

· From the case study, discuss possible new options for finding quality employees other than those considered in the case study.

· From the case study, discuss how Mark Sims could better motivate the employees he already has to become more productive and dedicated. Provide specific examples to support your response.

Management Succession and Risk Management Strategies Please respond to the following:

· Assume you are the owner of a small business with which you are familiar. Outline the basics of a management succession plan for passing the business on to the individual of your choice.

· Referring to the same small business, determine the most appropriate way for that business to minimize its exposure to risk. Explain your rationale.

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