CULTURAL COMPETENCE

CULTURAL COMPETENCE

Preparation

As a health care leader, you will work with people from different countries, different backgrounds, and with different beliefs. It is important that you respect and understand patients, employees, physicians, and all stakeholders who are different from you. Meanwhile, you must operate in an environment of dynamic change while striving to exceed the standards of care that patients deserve.

Before you begin this assignment, complete the Culture, Diversity, and Out-Groups in Leadership media activity.

Instructions

This assignment has two parts.

For this assignment, use the APA Paper Template [DOCX] to write a 7–10 page paper that responds to the following:

Part 1: Cultural Competence Self-Reflection

  • Discuss the results of your Culture, Diversity, and Out-Groups in Leadership cultural diversity assessment.
    • What was your score?
    • Were you surprised by the results?
  • Discuss areas where you could improve your cultural diversity skills.
    • Discuss at least two areas of improvement that you would like to focus on over the next year.
      • What potential benefits will you have in your career by improving in these areas?
      • What plans do you have to ensure you are making progress towards improvement?

Part 2: Analysis of Culture, Leadership, and Teamwork

  • Analyze the relationship between cultural competence and teamwork and collaboration.
  • Distinguish between cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity.
    • Why is it important for a health care leader to understand each of these areas?
  • Explain how verbal and nonverbal communication may be misunderstood due to cultural differences.
    • What are the potential impacts of these misunderstandings?
    • How can a health care leader minimize these misunderstandings?

Additional Requirements

  • Length: A minimum of seven double-spaced pages, not including title and reference pages.
  • Font and font size: Arial, 12 point.
  • References: Cite at least three references from peer-reviewed journals, in addition to your textbook. Refer to the Health Care Administration Undergraduate Program Library Guide for more information.
  • Format: Use the APA Paper Template [DOCX] to write your paper using current APA style and formatting for the paper as well as for references and citations. Refer to Evidence and APA on Campus for more information.

SCORING GUIDE

Your work will be evaluated using this criteria.

VIEW SCORING GUIDE

Competencies Measured

By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

  • Competency 1: Assess one’s leadership style in a professional health care setting.
  • Competency 2: Explain cultural competence and its relevance to health care management.
  • Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with the expectations for health care professionals.
 
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Cultural Competence

Module 2 – Case
Relationships and Expectations

Case Assignment
Read the case story about how a Nurse Manager helps her staff become more culturally competent. http://support.mchtraining.net/national_ccce/case0/case.html

After reading the case story, click on the Learning Activities link on the left side. Complete Activities 1, 2, and 4.

You may complete Activity 3 if you like, but it is not required.

In a paper:

Reflect upon what you learned after completing the Learning Activities.
Your comments should show thoughtful reflection about how you have assessed your own personal development as you strive for cultural competence.
Consider the following questions:
After reading about Christy’s situation, how have your thoughts about and/or expectations of other cultures changed, if at all?
What changed, if anything?
Describe how Christy can handle the situation better the next time she encounters a Romani patient.
Identify at least one thing an organization can do to improve cultural competence.
Assignment Expectations
Length: 3 pages (excluding the cover page and the reference list)

 
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