How can lean and Six Sigma approaches work together in making process improvements?
1. Use the DMAIC steps to describe and improve the process of ordering a book from an Internet retailer. From the perspective of the retailer, what would be done in each of the steps? 2. How can lean and Six Sigma approaches work together in making process improvements? 3. If an organization was using neither lean nor Six Sigma, how would you decide which approach to use first?
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