Management Decision Problems

MIS Project

Complete and submit ONE Hands-on MIS Project

There is no word/length requirement. Just try to answer in a way that’s clear and makes sense.

Don’t use the MIS project that requires MyMISLab

Chapter 7

Hands-On MIS Projects
The projects in this section give you hands-on experience evaluating and selecting communications technology, using spreadsheet software to improve selection of telecommunications services, and using web search engines for business research. Visit MyMISLab ’s Multimedia Library to access this chapter’sHands-On MIS Projects.

Management Decision Problems
1. 7-8 Your company supplies ceramic floor tiles to Home Depot, Lowe’s, and other home improvement stores. You have been asked to start using radio frequency identification tags on each case of tiles you ship to help your customers improve the management of your products and those of other suppliers in their warehouses. Use the web to identify the cost of hardware, software, and networking components for an RFID system for your company. What factors should be considered? What are the key decisions that have to be made in determining whether your firm should adopt this technology?

2. 7-9 BestMed Medical Supplies Corporation sells medical and surgical products and equipment from more than 700 manufacturers to hospitals, health clinics, and medical offices. The company employs 500 people at seven locations in western and midwestern states, including account managers, customer service and support representatives, and warehouse staff. Employees communicate by traditional telephone voice services, e-mail, instant messaging, and cell phones. Management is inquiring about whether the company should adopt a system for unified communications. What factors should be considered? What are the key decisions that must be made in determining whether to adopt this technology? Use the web, if necessary, to find out more about unified communications and its costs.

Improving Decision Making: Using Spreadsheet Software to Evaluate Wireless Services
Software skills: Spreadsheet formulas, formatting

Business skills: Analyzing telecommunications services and costs

1. 7-10 In this project, you’ll use the web to research alternative wireless services and use spreadsheet software to calculate wireless service costs for a sales force.

You would like to equip your sales force of 35, based in St. Louis, Missouri, with mobile phones that have capabilities for voice transmission, text messaging, Internet access, and taking and sending photos. Use the web to select two wireless providers that offer nationwide voice and data service as well as good service in your home area. Examine the features of the mobile handsets and wireless plans offered by each of these vendors. Assume that each of the 35 salespeople will need to spend three hours per weekday between 8 a.m. and 6 p.m. on mobile voice communication, send 30 text messages per weekday, use 1 gigabyte of data per month, and send five photos per week. Use your spreadsheet software to determine the wireless service and handset that will offer the best pricing per user over a two-year period. For the purposes of this exercise, you do not need to consider corporate discounts.

Achieving Operational Excellence: Using Web Search Engines for Business Research
Software skills: Web search tools

Business skills: Researching new technologies

1. 7-11 This project will help develop your Internet skills in using web search engines for business research.

Use Google and Bing to obtain information about ethanol as an alternative fuel for motor vehicles. If you wish, try some other search engines as well. Compare the volume and quality of information you find with each search tool. Which tool is the easiest to use? Which produced the best results for your research? Why?Running Head: T-MOBILE 1


T-mobile MIS Project


In a 2-year agreement, T-mobile was losing a great number of its profitable customers. According to the public, this was because; T-mobile had poor network coverage and also it was late to initiate 4-G services for its clients. Various competitors like Verizon, AT&T and Sprint had a firm rivalry. As a result, the major reasons were: lack of response to clients on time as well as deprived services

1. lack of response to clients on time

A business gains a lot of benefit by being alert and punctual in adapting changes. The consumers desire the most recent technology, but T-mobile did not manage to bring 4-G to them in time. Walker, E. (2004) alleged the consumers are the co-producer. Kodak experienced the same since it was unsuccessful to change from being an immobile photography producer, to digital. Kodak delayed and it is no more today. The present producers ought to give similar services to other companies or else the clients will automatically move to the other service providers

2. Deprived services

People noted that T-mobile did not offer better services as it was claiming to. They could experience problems in call drop outs and continuous coverage of network everywhere. The most USP for mobile companies is network coverage and lack of this made one to vanish. Since the competitor’s ware very alert in bringing 4-G and providing full network coverage, then T-mobile lost clients.

The company can use information systems such as

1. An operational dashboard a company should contain figures linked to the number of clients, where they are located, the usage of data region wise per day statistics, the use of call rate per day data.

2. Competitor dashboard this will enable the company to know what other competitors are doing in order to grow

3. Service level dashboard; this control panel will increase the level of understanding to the company on the kind of service that they offer whether they are more positive or more negative (Coomber, 2014).

4. Business control panel; this dashboard will help analyze the performing art of the company and on the areas to put more empathy in order to know once they gain or they lose.


Coomber, S. (2014). RECIPE FOR SUCCESS. Business Strategy Review, 25(2), pp.54-54.

Walker, E. (2004). What Success Factors are Important to Small Business Owners?. International Small Business Journal, 22(6), pp.577-594.

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