Use at least three (3) quality academic resources

Question
1. Assignment 4: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management
has asked you to create a new employee customer service training class for all new employees.
Write a paper in which you:
1. Justify the use of a needs assessment of your company’s proposed employee customer
service training, stressing five (5) ways in which such an assessment would expose any
existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of
training (i.e., presentation, discussion, case study, discovery, role play, simulation,
modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a
training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia
and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
1. Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins
on all sides; citations and references must follow APA or school-specific format. Check
with your professor for any additional instructions.
2. Include a cover page containing the title of the assignment, the student’s name, the
professor’s name, the course title, and the date. The cover page and the reference page
are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
3. Design job and task analyses that align with the overall HRM strategy.
4. Design training and development systems to improve employee performance.
5. Use technology and information resources to research issues in strategic human
resource development.
6. Write clearly and concisely about strategic human resource development using proper
writing mechanics. Grading for this assignment will be based on answer quality, logic / organization of the paper, and
language and writing skills, using the following rubric.
Points: 200 Assignment 4: HR Training Class
Unacceptable Fair Proficient Exemplary Below 70% F 70-79% C 80-89% B 90-100% A Did not submit or
incompletely
justified the use of a
needs assessment
of your company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies. Partially justified the
use of a needs
assessment of your
company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies. Satisfactorily
justified the use of a
needs assessment
of your company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies. Thoroughly justified
the use of a needs
assessment of your
company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies. 2. Develop a customer
service training
implementation plan and
determine the method of
training (i.e.,
presentation, discussion,
case study, discovery,
role play, simulation,
modeling, or on-the-job
training).
Weight: 20% Did not submit or
incompletely
developed a
customer service
training
implementation plan
and did not submit
or incompletely
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training). Partially developed
a customer service
training
implementation plan
and partially
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training). Satisfactorily
developed a
customer service
training
implementation plan
and satisfactorily
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training). Thoroughly
developed a
customer service
training
implementation plan
and thoroughly
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training). 3. Justify why you
selected the training
method that you did. Did not submit or
incompletely
justified why you
selected the training
method that you
did. Partially justified
why you selected
the training method
that you did. Satisfactorily
justified why you
selected the training
method that you
did. Thoroughly justified
why you selected
the training method
that you did. Did not submit or
incompletely
proposed two (2)
ways to motivate an
employee who has Partially proposed
two (2) ways to
motivate an
employee who has
no interest in Satisfactorily
proposed two (2)
ways to motivate an
employee who has
no interest in Thoroughly
proposed two (2)
ways to motivate an
employee who has
no interest in Criteria 1. Justify the use of a
needs assessment of
your company’s
proposed employee
customer service
training, stressing five (5)
ways in which such an
assessment would
expose any existing
performance
deficiencies.
Weight: 20% Weight: 10% 4. Propose two (2) ways
to motivate an employee
who has no interest in
attending a training class. Weight: 15% no interest in
attending a training
class. attending a training
class. attending a training
class. attending a training
class. 5. Develop a survey to
collect feedback from the
employees who attend
the training. Did not submit or
incompletely
developed a survey
to collect feedback
from the employees
who attend the
training. Partially developed
a survey to collect
feedback from the
employees who
attend the training. Satisfactorily
developed a survey
to collect feedback
from the employees
who attend the
training. Thoroughly
developed a survey
to collect feedback
from the employees
who attend the
training. No references
provided Does not meet the
required number of
references; some or
all references poor
quality choices. Meets number of
required references;
all references high
quality choices. Exceeds number of
required references;
all references high
quality choices. More than 6 errors
present 5-6 errors present 3-4 errors present 0-2 errors present Weight: 20% 6. 3 references
Weight: 5% 7. Clarity, writing
mechanics, and
formatting requirements
Weight: 10%


 

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