When healthcare personnel do not collaborate well, severe injury or unexpected patient death may by caused by

Question 1

Nursing plays a prominent role in patient satisfaction surveys because_______.

(a) Nurses are more crucial than physician from the patient perspective

(b) Nurses are in constant contact with patients

(c) Nurses are often female

(d) Nurses are abundant in the profession of health care

Question 2
The surgeon who performs the open heart surgery is ________.

(a) A radiologist

(b) A cardiovascular physician

(c) Orthopedist

(d) An anesthesiologist

(e) A family physician

Question 3
The retirement of aging _____ will reshape the healthcare job market over the next decade.

(a) Family boomers

(b) Girl boomers

(c) Bo0y boomers

(d) Baby boomers

(e) All of the above

Question 4
Due to the healthcare industry’s unique characteristics, it is important of healthcare leaders to understand and appreciate the differences each _____ brings to the workforce and harness the benefits of those differences.

(a) System

(b) Law

(c) Generation

(d) Patient

(e) Consumer

Question 5
When healthcare personnel do not collaborate well, severe injury or unexpected patient death may by caused by _______.

(a) Lack of communication

(b) Reusing syringes

(c) Contamination of medication

(d) Pharmaceutical patents

Question 6

The U.S. healthcare market is considered “ Imperfect’ because________.

(a) There are a significant amount of medical errors

(b) Prices are determined by health plans rather than market forces

(c) Universal healthcare is unavailable

(d) Qualified doctors are lacking

Question 7

Which of the following is required for a physician to practice medicine?

(a) Licensure

(b) Certification

(c) Credentialing

(d) Training

(e) None of the above

Question 8

The healthcare professionals work in a dynamic and rapidly changing environment. Changes are driven by_________.

(a) New technologies

(b) Financial pressure

(c) Regulation and a complex institutional environment

(d) Internal politics

(e) A,B, and C only

Question 9

Clinical pathologists specialize in _______.

(a) Diagnosing disease by studying changes, tissues, and cells

(b) Studying disease and disorders of the mind

(c) Studying disease and disorders of the stomach and intestine

(d) Studying acute illness or injury

(e) None of the above

Question 10

Which one of the following is not a negotiation model?

(a) Stress-relief Model

(b) Distributive Model

(c) Integrative Model

(d) Interactive Model

Question 11

______ is the identification of a project’s key stakeholders, and assessment of their interests in the strategic planning, and the ways in which these people may affect a project.

(a) Stakeholders value

(b) SWOT analysis

(c) Gap analysis

(d) Equity analysis

(e) Stakeholder analysis

Question 12

The _____ direct employees in a step-by-step fashion in how to achieve the objectives within the scope of the policies.

(a) Procedures

(b) Action plans

(c) Operational plans

(d) Values statement

(e) All of the above

Question 13

In contrast to long-term planning (which begins with the current status and lays down a path to meet estimated future needs), ___________ begins with desired endstate and works backward to the current status.

(a) Lean management

(b) Strategic planning

(c) Six sigma

(d) Balance score card

(e) All of the above

Question 14

Understanding how culture is formed and knowing how and when to take it on are essential foundations to successful strategy_________.

(a) Execution

(b) Formulation

(c) Design

(d) Mandate

(e) All of the above

Question 15

Once goals are set, leaders need to determine the _____ to meet those goals. These factors are major areas of work, initiatives or projects that when completed, ensure the success of each goals, such as increasing admissions or improving margins.

(a) Critical management factors

(b) Critical failure factors

(c) Critical success factors

(d) Critical assessment factors

(e) None of the above

Question 16

A Supplier power is the opposite perspective of _____power.

(a) Buyer

(b) Vendor

(c) Customer

(d) Government

(e) None of the above

Question 17

Traditionally, the for-profit healthcare organizations have paid most attention to the measurement of ______performance indicators.

(a) Ethical

(b) Financial

(c) Auditing

(d) Accreditation

(e) Marketing

Question 18

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