Which of the following errors occur when a rater compares an individual, not against an objective standard
HRM 500 FINAL PART 1
Question 1
Which of the following errors occur when a rater compares an individual, not against an objective standard, but against other employees?
Answer
Contrast errors
Distributional errors
Halo errors
Leniency errors
Horns errors
Question 2
The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.
Answer
behaviorally anchored rating scale
mixed-standard scale
behavioral observation scale
graphic rating scale
forced distribution scale
Question 3
What is the disadvantage of peers as a source of performance information?
Answer
Peers do not have expert knowledge of job requirements.
Peers are uncomfortable with rating employees for decisions that may affect themselves.
Assessments of performance by peers generally lack validity.
Peers are generally less favorable toward participating in reviews to be used for employee development.
Peers are poor sources of performance information in any job.
Question 4
Subordinate evaluations of performance are most appropriate when the performance results are to be used for:
Answer
administrative purposes.
investigative purposes.
strategic purposes.
developmental purposes.
executive purposes.
Question 5
In the case of performance appraisal, _____ refers to whether the appraisal measures all the relevant aspects of performance and omits irrelevant aspects of performance.
Answer
acceptability
specificity
reliability
dependability
validity
Question 6
To meet which of the following broad purposes do organizations establish performance management systems?
Answer
Systematic
Rational
Investigative
Strategic
Analytical
Question 7
Most employee development occurs through:
Answer
performance appraisals.
job experiences.
formal education.
technical training.
interpersonal relationships
Question 8
Job rotation involves:
Answer
adding challenges or new responsibilities to the employee’s current job.
moving the employee through a series of job assignments in one or more functional areas of the company.
allowing the employee to work full-time in a temporary position at another company.
allowing the employee to switch between two different jobs within the company on a daily or weekly basis.
assigning an employee to a position with less responsibility and authority.
Question 9
The primary use of assessment centers is to identify:
Answer
whether employees have the personality characteristics and skills needed for managerial positions.
the strengths and weaknesses of the organization.
the decision processes and communication styles that inhibit production.
the opportunities and threats of an organization.
the factors that inhibit group performance
Question 10
Allowing employees to take a full-time temporary position at another company is known as a(n):
Answer
transfer.
expatriate assignment.
sabbatical.
externship.
lateral move.
Question 11
The Myers-Briggs Type Indicator (MBTI) identifies individuals’ preferences for source of energy, means of information gathering, way of decision making, and _____.
Answer
succession planning
self-assessment
lifestyle
value system
goal setting
Question 12
What is the organization’s responsibility in the goal-setting stage of the career management process?
Answer
To identify what skills can be developed realistically
To identify goals and methods to determine goal progress
To identify steps and a timetable to reach goals
To ensure that the goal is specific, challenging, and attainable
To communicate performance evaluation and opportunities available to the employee
Question 13
According to this principle of discipline, discipline should give clear warning and following up with consistent, objective, immediate consequences. Identify the principle.
Answer
Per se rule
Laissez faire rule
Fundamental attribution rule
Progressive discipline
Hot-stove rule
Question 14
An intervention designed to increase the communication and understanding of the various sets of role expectations that exist for specific employees is called:
Answer
role playing.
role analysis technique.
role carve-out.
role enrichment.
role overload.
Question 15
People’s perception of _____ is their judgment that fair methods were used to determine the consequences an employee receives.
Answer
interactional justice
expatriation
outcome fairness
procedural justice
labor law posting
Question 16
____ is a referral service that employees can use to seek professional treatment for emotional problems or substance abuse.
Answer
Alternative dispute resolution
Outplacement counseling
Employee assistance program
Progressive discipline program
Request for proposal
Question 17
The _____ emphasizes specific aspects of satisfactionpay, the work itself, supervision, co-workers, and promotions.
Answer
outplacement policy
employee assistance program
job description index
novated lease system
profit-sharing program
Question 18
The two sets of people in the organization who most affect an individual’s job satisfaction are:
Answer
subordinates and supervisors.
supervisors and family members.
co-workers and subordinates.
supervisors and co-workers.
supervisors and upper-level managers
Question 19
Which of the following permits a lower training wage, which employers may pay to workers under the age of 20 for a period of up to 90 days?
Answer
FLSA
ADA
FMLA
ERISA
ADEA
Question 20
Economic theory holds that the most profitable pay level, all things being equal, would be:
Answer
below the market rate.
at the market rate.
above the market rate.
anywhere within (slightly above or slightly below) the market-rate range.
the pay level that is lower than that of the lowest paying organization.
Question 21
_____ are sets of jobs having similar worth or content, grouped together to establish rates of pay.
Answer
Pay scales
Pay ranges
Pay differentials
Pay levels
Pay grades
Question 22
The Fair Labor Standards Act (FLSA) includes provisions for:
Answer
personal finance.
minimum wage.
wage discrimination.
environmental hazards.
retirement plans.
Question 23
_____ provide the basis for decisions about relative internal worth.
Answer
Benchmarks
Pay structures
Job evaluations
Pay rates
Two-tier wage systems
Question 24
The federal government tracks trends in the nation’s cost of living with a measure known as the:
Answer
Consumer Price Index.
Living-Wage Index.
Gross National Product Index.
Exchange Rate Index.
Employment Cost Index.
Question 25
Paying most or all of a salesperson’s compensation in the form of commissions encourages the salesperson to focus on:
Answer
closing the sale.
developing customer goodwill.
working as a team member.
building a relationship with the customer.
improving the quality of customer experience.
Question 26
_____ provides a method for rewarding performance in all of the dimensions measured in the organization’s performance management system.
Answer
Differential piece rate
Standard hour plan
Merit pay
Piece rate
Commission
Question 27
Which of the following is an arrangement in which the organization distributes shares of stock to all its employees by placing it in a trust?
Answer
Stock options
Employee stock ownership plan
Scanlon plan
Collective stock options
Profit sharing plan
Question 28
Straight commission plans:
Answer
imply that the employees receive a straight salary.
are useful when the organization wants salespeople to concentrate on listening to customers.
help to attract employees risk-averse employees.
are common among insurance and real estate agents.
are not common among car salespeople
Question 29
What is profit sharing?
Answer
A gainsharing program in which employees receive a bonus if the ratio of labor costs to the sales value of production is below a set standard.
An incentive pay in which payments are a percentage of the organization’s profits and do not become part of the employees’ base salary.
A group incentive program that measures improvements in productivity and effectiveness and distributes a portion of profit to employees.
A combination of performance measures directed toward the company’s profit and used as the basis for awarding incentive pay.
An incentive plan where a percentage of the previous year’s profits is provided to employees as a part of salary
Question 30
Differential piece rates system refers to:
Answer
an incentive pay plan in which the employer pays the rate per piece based on the difference in performance of employees.
a wage system designed for salespeople who earn a differential pay for every piece sold.
an incentive pay in which the piece rate is higher when a greater amount is produced.
a system of linking pay increases to ratings on performance appraisals.
an incentive pay plan where every employee is paid different wages based on the skills they possess
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