CONFLICT RESOLUTION

Preparation

Conflict is inevitable among members of any team, but especially during high stress situations, such as sometimes occur in health care. As a health care leader, you will be called upon to resolve conflict on your team and within your organization. Not only will you have to manage conflict that occurs with you directly, but you will also have to handle conflict situations where you were not involved and not present.

Before beginning this assignment, complete the Vila Health: Conflict Resolution media simulation.

Instructions

Create a PowerPoint deck with speaking notes for a presentation you would give to hospital leadership to prepare them to handle situations such as the one in the Vila Health: Conflict Resolution simulation. When you have created your PowerPoint deck, create an audio recording in which you present the information in your PowerPoint deck.

You are free to organize your presentation in whatever way you like. The following outline describes one way to structure your PowerPoint presentation:

1. Cover slide: One slide that includes the name and number of the course, the name of the assignment, submission date, and your name and contact information.
2. Introduction slide: One slide that provides a brief overview of conflict resolution as it relates to the incident described in the Vila Health simulation. This is the elevator speech of the simulation and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
3. Background slide: One slide that explains the background of the incident described in the Vila Health simulation.
4. Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.
   • Describe the communication techniques that were used in this simulation that should be avoided in situations that involve diverse cultures.
5. Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve conflicts like the one in the simulation. These should be communication strategies that hospital leadership should promote within the organization going forward to resolve conflict like this in the future.
6. Communication slide 2: One slide that explains the role of relationships in communication.
   • You may wish to discuss relationships between leaders and followers and leaders overseeing teams.
7. Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
8. Application of literature to the case study: One slide that recommends strategies that could be implemented to improve the relationships between nursing and housekeeping in the Vila Health simulation.
9. Summary: One slide that sums up the situation in the Vila Health simulation.
10. References: This section should list, in APA format, the scholarly references used to support the communication strategies for conflict resolution and the role of relationships in communication.

For the recorded presentation:

• Use Kaltura or another software application to create an audio recording that accompanies the PowerPoint presentation. See Audio and Video in this Course in Tools and Resources for audio and video options.
• Do not read directly from the slides; instead, contribute additional information or elaboration on the content provided. You may find it useful to write a detailed outline, a script, or speaker notes on the slides as a reference for creating your audio recording.

Additional Requirements

• Length: The recorded presentation should be between 5–10 minutes in length.
• References: Cite at least three references from peer-reviewed journals, in addition to your textbook. Refer to the Health Care Administration Undergraduate Program Library Guide for more information.
• Format: Use current APA style and formatting for references and citations. Refer to Evidence and APA on Campus for more information.

Submission Requirements

Submit your PowerPoint presentation and a link or file for the audio recording to the assignment area. If you use Kaltura, refer to Using Kaltura for directions for recording and uploading your presentation in the courseroom.

Note: If you require the use of assistive technology or alternative communication methods to participate in these activities, please contact DisabilityServices@Capella.edu to request accommodations.

SCORING GUIDE

Your work will be evaluated using this criteria.

VIEW SCORING GUIDE

Competencies Measured

By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and scoring guide criteria:

• Competency 2: Explain cultural competence and its relevance to health care management.
• Competency 3: Analyze communication styles and the impact on teamwork and collaboration.
• Competency 4: Analyze the impact of conflict in the workplace and ways leadership strategies can help resolve employee conflicts.
• Competency 5: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with the expectations for health care professionals.

 

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